All Systems Operational
Uptime over the past 90 days. View historical uptime.
Backend API Operational
90 days ago
99.78 % uptime
Today
Frontend API Operational
90 days ago
99.92 % uptime
Today
Dashboard Operational
90 days ago
99.96 % uptime
Today
Hosted Checkout Operational
90 days ago
99.97 % uptime
Today
CDN Operational
90 days ago
100.0 % uptime
Today
Storefronts Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Backend API response time
Fetching
Storefront API response time
Fetching
Past Incidents
Jun 2, 2023

No incidents reported today.

Jun 1, 2023
Payments not processing
Resolved - This incident has been resolved.
Jun 1, 12:31 PDT
Monitoring - The cause of the issue has been identified, and a fix was applied. We are continuing to monitor.
Jun 1, 10:11 PDT
Investigating - We are actively investigating an issue preventing payments from being processed. As details become available, we will advise further.
Jun 1, 09:25 PDT
May 31, 2023
Backend API degraded performance
Resolved - This incident has been resolved.
May 31, 08:43 PDT
Monitoring - A fix has been implemented, and we are monitoring the results.
May 31, 06:38 PDT
Update - Our engineering team continues to work on the fix. As updated become available, we will advise further.
May 31, 04:26 PDT
Identified - The issue has been identified and confirmed to be causing issues with payment processing. Our engineers are working on a fix. As updated become available, we will advise further.
May 31, 01:48 PDT
Update - We are continuing to investigate an issue causing degraded performance with the backend API. As further details become available, we will advise.
May 31, 00:53 PDT
Update - We are continuing to investigate an issue causing degraded performance with the backend API. As further details become available, we will advise.
May 30, 22:18 PDT
Investigating - We are currently investigating an issue causing degraded performance with the backend API
May 30, 19:55 PDT
May 30, 2023
May 29, 2023
MongoDB production databases upgrade
Completed - The scheduled maintenance has been completed.
May 29, 10:07 PDT
Scheduled - On May 29 at 14:00 UTC, we will conduct a version upgrade of our MongoDB production databases to enhance the performance and security of our platform.

The upgrade is estimated to take around four hours to complete.

Our team has taken precautions to mitigate any potential issues that could arise during the upgrade and will be monitoring services during this time to ensure a smooth transition.

If you experience any issues during this time, please reach out to our support team.
May 25, 10:09 PDT
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Production cluster maintenance
Completed - The scheduled maintenance has been completed.
May 24, 10:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:21 PDT
Scheduled - We will be performing scheduled maintenance on one of our production clusters at this time. This should not impact the platform performance, but our team will be closely monitoring.
May 24, 07:06 PDT
May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

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