Experiencing errors with connected custom domains

Incident Report for Swell

Resolved

Services have returned to normal. This issue is resolved.
Posted May 20, 2024 - 05:24 PDT

Monitoring

A fix has been implemented, and we are currently monitoring the results.
Posted May 20, 2024 - 05:06 PDT

Identified

The issue has been identified as a problem with one of our Nginx servers within our infrastructure, which failed to process specific workloads.
Posted May 20, 2024 - 03:30 PDT

Investigating

We have received reports of issues with Swell-hosted storefronts and checkout processes linked to custom domains. Our team is actively investigating. Updates will be provided as soon as they become available.
Posted May 20, 2024 - 01:38 PDT
This incident affected: Hosted Checkout.
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